Customer acquisition and retention are two of the biggest challenges faced by any startup. This challenge gets magnified when you’re in the business of e-commerce and online retail. With margins often rather low, and competitors to make the going very tough, an e-commerce startup needs all the help it can get. That’s where tools like cloud telephony come in.
Knowlarity’s flagship product SuperReceptionist is a virtual receptionist service, hosted on the cloud that allows start-up and small business owners to manage incoming and outgoing calls on their phone. It is designed to ensure that critical calls are not missed in the course of doing business. Features include call forwarding, recording, real-time data assessment, missed call marketing, click-to-call and international virtual numbers. The product provides a pleasant calling experience, no matter how small, or large, the business is.
Started in August 2009, Knowlarity is the pioneer and leading provider of cloud based communications solutions to businesses in the emerging markets. Trusted by over 15000+ businesses across 65+ countries, Knowlarity is the only SAAS based company in India in the Cloud Communication space which has turned profitable.
Its intelligent call routing can reach up to 10 agents till one of them picks up. The product helps observe call trends through a real-time dashboard, monitor the performance of sales agents and know the customer.
In the business since the last 7 years, Knowlarity provides a suite of hosted products that makes business communication reliable and intelligent. Backed by Sequoia Capital and Mayfield, two of the most prestigious Venture Capital firms worldwide, Knowlarity is headquartered in Singapore; and has offices located in India, Turkey, UAE and the Philippines.
Today, with over 300 employees and 15,000 monthly paying customers across 65 nations, Knowlarity is one of the world’s most prominent business cloud communications providers in both the SME segment and enterprises. They have grown more than 120 percent YoY over the past few years
Continuous innovation and excellence has led to Knowlarity receiving many awards and recognition such as the Amazon Excellence Award, Silicon India Startup of the year, Nasscom Emerge 50 and more from media and industry. The company is also backed by marquee investors like Sequoia India and Mayfield fund. Some of the key customers include Google, Amazon, Uber, Practo, Ola, Zomato, Swiggy, Gaadi among others.
In 2016, Knowlarity raised US$ 20 Million in Series C led by new investor Delta Partners Capital and participation from existing investors Sequoia Capital India and Mayfield Fund. The company will use the fresh round of funding for international expansion in Southeast Asia and West Asia, and to launch new products.
Reflecting the true spirit of the ‘Make in India, for the world’, Knowlarity’s mission is to transform the business to customer communication industry in the emerging markets with personalization, automation, AI and analytics.